Information and communication technology (ICT)

The advent of new technologies has produced an incredible proliferation of media, integrated in the users’ diet, increasingly oriented to a personalized fruition, not only with respect to entertainment, but also when it comes to information. The exclusive authority of the mainstream media is outdated: newspapers and television are no longer the only official and credible information sources. They are actually side by side and sometimes completely replaced by internet and the social media, whose contents are selected by the users, starting from their interests and needs. The media user is in fact increasingly active, also in the information building process, in a bottom-up logic allowed by the diffusion of internet, especially of the mobile connections associated with smart phones and tablets. Even when it comes to institutions, the web information assumes an increasingly important role, not only limited to the website. All the web tools are in fact necessary for the implementation of the e-government,  with the aim to increase the efficiency of the services offered and the ability to listen to the citizen, as well as providing new services designed to improve the quality of life and the urban environment quality. In this context, the survey of a sample of municipal websites to monitor the offer of environmental information and communication, aims at measuring not only the degree of attention of the local administrations with regard to environmental issues, but also the presence of innovative web tools, apt to increase the level of awareness of citizens in relation to the environment. They can also contribute to make urban areas more livable places, reducing the need of mobility of citizens and thus the flow of traffic, pollution and stress levels. They can also enhance the degree of active participation in community life and the sense of belonging.